Orders placed after 10am PST will be processed the following business day.
Shipping Methods
We offer free shipping on all orders over $125 in the U.S.
We have the following shipping options available in the U.S.
Economy - Delivery in 4 to 7 Business Days via UPS/USPS
Standard - Delivery in 3 to 5 Business Days via UPS/USPS
Express - Order by Noon ET. Processing begins that same day. Delivery in 2 to 3 Business Days via UPS
Priority - Order by Noon ET. Processing begins that same day. Delivery in 1 to 2 Business Days via UPS
Shipment Tracking
You can track your order via the Shipment Notification E-mail or order Confirmation Page
Lost or Stolen Packages
We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next 4 business days.
After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Service for assistance.
Please note, ANANKE is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly. At this time, we're not currently set up for reshipment orders or exchanges and require that a new order is placed with the returned funds.
If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.
Can I change address on order placed?
ANANKE orders begin processing as soon as submitted and typically cannot be stopped or changed. However, once your order has shipped, if you need to edit or correct any address information, we recommend reaching out directly to the shipping carrier. Please note that modifying addresses or shipping methods can significantly impact the delivery processing time.
Order Tracking:
Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. If Your order arrives in several shipments, you will receive a separate e-mail notification for each shipment.
Order Cancellation
We are unable to change or cancel an order after you've placed it.
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